Privacy Policy

Softium is a software company based in the Netherlands, and it operates the Planium app. We respect your privacy and are committed to protecting your personal information and complying with applicable data protection laws. This Privacy Policy explains what information we collect from you, why we collect it, and how we use and protect it.

Information We Collect

We collect the following types of information in order to operate the Planium app and allow for future features:

• Account Information: Personal details you provide when you create an account, such as your email address, username, profile picture, and the date your account was created.
• Activity and Chat Data: Information about the activities you create or join, including activity names, descriptions, dates, times, maximum participants, and the list of participants. We also collect any messages or content you share in the activity-specific chat.
• Social Features: Information related to your interactions with other users, such as friend requests, connections or friend statuses, and entries on your block list.
• Notification Data: Data needed to send push notifications, such as your device's notification token or endpoint.
• Technical Data: Session identifiers (for example, the PHPSESSID session cookie) and other technical information required to maintain and secure your session and our service.

We may also collect other information you voluntarily provide or that is needed for new features as the app evolves. We only gather the information necessary to provide and improve our service.

How We Use Your Information

We use the information we collect for various purposes:

• Providing Core Services: To create and manage your Planium account, let you plan, join, and manage activities, and enable you to communicate with others via in-app chat.
• Notifications and Communication: To send you push notifications related to your activities, messages, or reminders. We may also use your contact information to respond to your support inquiries or account issues.
• Social Interaction Features: To process and fulfill friend requests, invitations, and blocks so you can connect with friends or prevent unwanted interactions.
• Security and Performance: To protect the security of our service and our users (for example, detecting abuse or fraud), to debug or fix issues, and to maintain the reliability and performance of Planium.
• Improving the Service: To analyze app usage internally so that we can maintain, improve, and develop new features for Planium (without using external tracking or analytics tools).

In summary, we use your information to operate and provide the Planium app and to ensure a safe, functional experience.

Sharing of Information

Softium does not sell or rent your personal information to advertisers or other third parties. We do not use any third-party tracking or analytics services in the Planium app. Your information is only shared in the following ways:

• With Other Activity Participants: When you create an activity or send a chat message, the relevant activity details and messages are visible to the other users participating in that activity. Only people in that private activity or chat can see that content.
• With Service Providers: We use third-party service providers (such as cloud hosting or email services) to operate the app. These providers may process or store your data on our behalf, but only to support the app's functionality. We ensure they maintain high standards of confidentiality and security and do not use your data for any independent purposes.
• For Legal Reasons: If required by law or to respond to lawful requests from authorities, we may disclose your information. For example, we may release information to comply with law enforcement requests or to protect the rights and safety of Softium or others.
• Aggregate or De-identified Data: We may use or share aggregated (anonymized) data for analytics, research, or reporting, but such data cannot be used to identify you personally.
• Data Storage: We host all personal data on secure servers located in the EU.

Your Rights and Choices

You have control over the information associated with your account:

• Account and Profile: You can access and update certain information (like your profile details or settings) directly within the Planium app.
• Activities and Content: You may delete any activity you created, and remove content (such as chat messages) that you have sent in a chat.
• Account Closure: You can request deletion of your account at any time, either through the app or by contacting us. If you delete your account, your personal profile data will be removed from our systems. However, information you have shared with others (for example, chat messages or activity details) may still remain visible to those users.
• Data Requests: You can request a copy of your personal data, or request correction or deletion of your data, by emailing us at mike@softium.nl.
• Limitations: We will comply with valid requests as required by law, but Softium is not obligated to fulfill every request if it is not legally mandated. For example, we may need to retain some data to continue providing the service to other users or to comply with legal obligations.

Children's Privacy

The Planium app is intended for users who are 13 years of age or older. Softium does not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete that information.

Data Security and Retention

We take reasonable measures to protect your information:

• Security Measures: We store your data on secure servers in the EU and use industry-standard measures (such as encryption) to protect it during transmission and storage. However, no method of transmission or storage is completely secure.
• Data Retention: We retain your personal information only as long as necessary to provide the Planium service. If you delete your account, we will delete your personal data from our active systems. However, for technical or legal reasons, some information (like activity records or messages that you shared with others) may remain archived or visible to other participants, in order to preserve the integrity of those shared communications.
• Backups: For reliability, we may keep backup copies of data for a limited time. These backups are also located in the EU and are deleted regularly.

Cookies and Session

The only cookie used by our service is a session cookie (PHPSESSID), which is strictly necessary to maintain your logged-in session and keep the service secure. We do not use any additional cookies or tracking technologies on our website or app.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date of this policy and notify users of significant updates. Please review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at mike@softium.nl. Softium is based in the Netherlands, and we will address your request within a reasonable time.